Responding To Negative Reviews

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Turn unhappy customers into your biggest fans on review websites · Respond quickly (within 24-hours) · Personalize the message · Be sincere in your apology …

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Step #2: Respond to the negative review as fast as you possibly can · Apologize (“We're sorry to hear…”) · Approach the review with a calm and collected response …

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Four ways that you can benefit, and even grow, from the occasional negative review · Respond to their complaint kindly. · Be gracious and apologetic. · Acknowledge …